Returns

With regard to product returns, you have the right to return the products you have purchased, free of charge, and without being obliged to inform us of the reason why you wish to return them, within fourteen (14) calendar days from the date you receive them, and provided that they can be returned in their original condition. To avoid your own inconvenience, it is advisable to check carefully at the time of delivery of your order the condition of the products sold and the intactness of their packaging, in order to detect any obvious defects (e.g. broken merchandise, etc.). In the event that you find a defect, you must contact our online store immediately after delivery and no later than the next business day, at tel. +306975610137 or by e-mail, at info@leparfumeursalonique.gr Returns are accepted only if the products you wish to return are in the same condition as you received them, meaning they have not been unsealed, and their packaging or any kind of labels has not been violated, and they are accompanied by the relevant proof of purchase. The company reserves the right to claim compensation for any deterioration in the overall condition of the products. The mere receipt of the returned products cannot be interpreted as unconditional acceptance of them and does not result in the waiver of any claims for compensation or other rights of the company. For the handling of defects or deficiencies in the agreed properties of the sold items, the provisions of the civil code apply. To be considered an agreed property, it must be certified as such in writing by both parties. In the event of product returns, depending on both the payment method you chose for your order and the method of their return, your refund will be completed within thirty (30) calendar days from the date we receive the products. The refund can be made by crediting your account, which you will communicate to the company.

Furthermore, in all cases, the returned product must necessarily be accompanied by the original proof of purchase. Also, in all the above cases, the returned products must be in the same condition as when received by the customer, complete and undamaged, with their packaging intact as it normally accompanies the product (in perfect condition, along with all the documents that accompanied the product, such as the Retail Receipt, etc.). Before any return, it is advisable to contact the customer service department of www.leparfumeursalonique.gr. In any case, the return is possible provided you have contacted the Electronic Store on the same day or the next working day. Especially in the case of (1) exchanging the product within 14 days with another product or products up to the amount of the price or with an additional price or (2) withdrawal within 14 days according to article 5 par. 10 of Law 2251/1994, the product must not have been used. To make the return of the product possible, the product must be accompanied by all the necessary documents that prove the transaction (e.g., DAT, Retail Receipt, etc.). This Agreement does not affect any consumer rights provided by the law.